Frequently Asked Questions

1. How do I open a Real trading account?

To register for a live trading account visit our home page and click Open Real Account.

You will be prompted to fill your details into the relevant fields of our online registration form.

As soon as you register, you should receive an email with your platform and secured members area credentials where you can proceed to submit your documents to our back office for approval and fund your trading account.

To open a live trading account please click here

 

2. What documents are required to open a Real account?

1. A valid passport, driver’s license, identity card or other official state ID.

2. A recent utility bill or a bank statement, dated within the last 3 months and confirming your registered address.

3. Copies of the front and the back of the credit/debit card(s) you are going to use to deposit ad withdraw (if applicable).

Your name, expiry date, last 4 digits and signature must be clearly visible.

We advise that you cover the first 12 digits of the card number and the 3 digit CVV code on the front and back side of the card respectively, before sending us the scans.

3. Where do I send the documents?

You can either upload them on our website via Members Area My Account > Upload Documents or send them directly to backoffice@forexbrokerinc.com

Whichever way works best for you.

4. Is the account verification procedure necessary?

The KYC procedure (Know Your Client) works to your benefit, as account verification is a very important security measure.

The safety of our clients’ personal information is a priority at all times.

5. Can I request change personal info?

If you need to change any data with which you initially registered, please send an email to backoffice@forexbrokerinc.com and let us know which information changed.

6. How do I reset my account password? Or what if I forgot it?

Please go to My Account > Change Password

Alternatively, if you do not remember your password anymore, please select the Forgot Password option in the Member’s Area.

You will receive an email with your requested information automatically.

7. Can I open a Demo Account?

ForexBrokerInc. offers free demo accounts to anybody who registers with us.

To register for a demo trading account visit our home page and click Open Demo Account.

You will be prompted to fill your details into the relevant fields of our online registration form.

As soon as you register, you should receive an email with your platform and secured members area credentials.

To open a demo trading account please click here

1. What are the acceptable forms of payment?

The following payment options are available for deposits and withdrawals:

  • Bank Wire Transfer
  • MasterCard
  • Visa (Electron)
  • Neteller

2. Do you cover the deposit wire fee?

We cover deposit wire fees as credit if you send us the wire transfer receipt showing the original amount you initiated and any bank fees if applicable.

Please email the transfer receipt to your account manager or backoffice@forexbrokerinc.com

3. What is the minimum I can deposit?

The minimum deposit is just $100 USD via Visa or MasterCard or $500 USD via bank wire transfer.

4. When will the bonus on deposit be added to my account?

Since we provide 24/7 technical and backoffice support, bonuses on deposits are usually added within 1 hour.

5. Can I transfer money between my accounts?

Yes, you can. Please send your request to backoffice@forexbrokerinc.com together with relevant account numbers and the amount you wish to transfer.

6. Do you accept third party deposits?

The deposit must come from the trading account holder’s card or bank account.

7. How can I withdraw money from my account?

Please log in to the Members Area, then go to my Account > Withdrawals. You will then be asked to fill in the withdrawal form.

8. How long will it take you to process the withdrawal?

Withdrawal requests are being processed on a regular basis and take usually no more than 24 hours on our side.

You will then need to allow few to several banking days for the money to actually arrive on your card or bank account.

9. How long will it take for my withdrawal to actually arrive?

As soon your withdrawal request is processed by us you need to allow few to several banking days for the amount to reach your card or bank account, as they are international transfers.

The exact timeframe depends on the banks.

10. What’s the minimum withdrawal amount?

The minimum amount you can withdraw from your trading account is $10 via Visa or MasterCard and $100 through wire transfer.

1. What account types do you offer?

We offer 4 types of accounts: ECN Gold (Micro), ECN Platinum (Standard), ECN Variable and Demo.

For more information please click here

2. What are the spreads and swaps rates?

The spread and swap rates vary across offered trading products.

Please click here to see current rates

Please click here to read more about swaps

Please click here to read more about spreads

3. Do you offer swap-free accounts?

We are sorry but we do not provide swap-free accounts.

4. What to do in case of a negative balance?

You are not liable or in debt to us in any way.

Should your account balance become negative we will cover the difference out of your Credit fund. Or, in absence of Credit, we’ll cover it from our own pocket.

5. How long can the position remain open?

There is no expiry date on an open order. As long as there are enough funds on your account to maintain the margin level, any profit and/or loss or swaps, your order will remain open.

6. How can I change my leverage?

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You can request to change the leverage on your trading account at any time by sending such a request to dealing@forexbrokerinc.com.

However, please take into consideration equity limitations which are imposed and available for viewing here

7. What is your margin call and stop-out level?

Our Margin Call level is set at 100% on all accounts.

Our Stop-out level is set at 20% on all accounts.

8. What leverage do you offer?

We take pride in offering leverage of up to 500:1 to all customers.

To read more about leverage please click here

9. Can I adjust balance on my Demo Account?

You can request to adjust the balance on your Demo Account at any time by contacting our Live Chat representatives.

10. Can I have more than one Real account?

You can have up to 3 Real trading accounts, provided that they are of different types.

11. What tradable securities do you offer?

With us, you can trade more than 60 currency pairs (major, minor and exotic), as well as popular CFDs.

For more information please click here

1. How do I log into my account?

In the MT4 trading platform, please insert your username (account number) and password. Please pay attention to selecting the correct trading environment (Demo or Main).

2. What is the platform time?

The platform time is GMT+2. This time zone is 7 hours ahead of EST time and it cannot be changed, as it is default.

3. Can I use MT4 on my Mac computer?

Although it is optimized for Windows-based computers, the MT4 platform can be used on a Mac computer, as well, with the aid of certain software which can recreate a Windows environment.

1. Why do I encounter issues while installing the SIRIX Station?

Being a state-of-the-art platform, SIRIX Webtrader requires the latest .NET framework to be installed previously. You can download it from here: Microsoft.

2. Can I log into multiple accounts simultaneously?

Yes, you can with SIRIX Station. If you wish to log into a second account while having a previous one open on your PC, just open another instance of the SIRIX Station.

3. Will the Station sync with other SIRIX platforms?

Yes, it will sync with all the other SIRIX products we offer, such as the Webtrader, Mobile or Tablet.

4. Can I see specific instruments in my Rates window?

Yes, you can choose the instruments you most often trade in your Favourites list. They are automatically added there when you enable the star symbol in front of each instrument.

5. What’s the easiest way to place a Pending Order?

In SIRIX Station, you can simply right-click a certain rate level on the instrument’s chart and place a pending order to be triggered at that rate.

6. Who are the Top Ranked Masters?

The Top Ranked Masters window contains a list of the 10 top ranked traders who are worth following. The algorithm by which they are determined is calculated using the number of days since the account was opened, the annual trader profit and loss and their maximum drawdown.

7. When I get an error, what is the “Copy Error” good for?

By clicking on the “Copy Error” button, you can copy and later on contact our Support Team and paste that specific error text, so we will know how to better advise you.

8. What’s the difference between the traders I watch and those I copy?

When you are browsing a trader’s profile, by selecting the “Watch” option you will add that specific trader to the “Traders I Watch” list and passively keep up with their activity. However, the “Copy” option will enable you to copy that trader’s orders as they are placed.

9. The platform shows up too dark on some of my devices.

SIRIX Station has two visual themes, a Dark one and a Light one. In order to choose between them, simply go to Settings > Theme.

10. Can I add other indicators to SIRIX Station?

The Station comes with 30 built-in indicators which fit all our traders’ needs. If you wish to add third-party indicators or ExpertAdvisers, please note that addition is not possible at the moment.

1. Is ForexBrokerInc regulated?

We are not regulated by any financial authority, nor do we plan to be in the near future.

Obtaining a regulatory license would disqualify us from offering services to traders from certain countries.

2. Why should I choose ForexBrokerInc?

ForexBrokerInc is your best choice if you are looking to trade offshore with leverage higher than 50:1.

We are not aware of any other offshore forex broker that offers 24/7 highly competent and friendly support via live chat, phone and email.

We score highly on all the major Forex Review sites and Forex Forums, regularly receiving 4 or 5 star reviews and 8-10/10 point scores.

We provide an ECN service with fast execution, No-Requotes, competative spreads, efficient and even cost-free deposits and withdrawals, first class customer service and, of course, leverage of up to 500:1 with different types of accounts to suit any type of traders.

We don’t forget our traders hence they stay with us far longer than at most others. We are running constant promotions, tournaments, live online educational webinars and social media interactions to name a few.

If that’s the kind of forex broker you’ve been looking for then ForexBrokerInc is your choice.

3. Are my funds and personal details secure with ForexBrokerInc. ?

Our clients’ funds are segregated in accounts with Europe’s largest banks.

ForexBrokerInc. takes precautionary measures to ensure your personal details and documents you supply us with are held in absolute confidence on secure servers and are not accessible by anybody other than a small number of authorized members of staff.

4. How long has ForexBrokerInc. been in business?

ForexBrokerInc has been operating successfully since 2012.

5. Do your guarantee execution of orders?

ForexBrokerInc is unable to guarantee execution of orders on desired prices at all times, including but not limited to situations of high and limited market volatility or liquidity.

As a result execution of new, pending orders or stop-loss orders may not occur at the desired price because market conditions at times of limited liquidity such as minutes after a new trading week starts or minutes before the end of a trading week, or high market volatility, especially at times when important economic data are due to be released may make it impossible to execute these orders.

In such circumstances the order will be executed at the next available price due to slippage.

6. What are your business hours?

Unlike most other brokers, our technical and backoffice support is available 24/7.

7. What is slippage and why does it occur on your platform?

Slippage is a normal market condition.

It occurs at times of limited liquidity, or at times of high market volatility, especially around times when important data are due to be released or at market closing and/or opening minutes.

If you have any concerns about the slippage then please don’t hesitate to contact us.

8. Is there a Market Maker Conflict of Interest?

We have zero conflict of interest with traders as we provide a non-dealing desk execution with 0 requotes and rejections.

We are an ECN broker with almost all (>99.85%) of our clients’ orders are executed in under 1 second.

9. Where are you located?

The official and registered address of our company is in Marshall Islands, our HQ is in Belize and we have a few offices within the Europe. We are rapidly expanding and hope to have a presence in a number of other locations in the near future.

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